See every support conversation in one place
Bring WhatsApp Business and Messenger enquiries into one organised workspace so your team does not need to switch between separate inboxes.
MME Flow for Customer Support
Make WhatsApp Your #1 Support Channel with AI that scales with your team
MME Flow’s AI support and automation help customer service teams handle repetitive work at scale, while keeping human support available for the conversations where it matters most.
Built for modern support teams
Scale customer support without adding more repetitive work
Give your team the tools to manage more WhatsApp and Messenger conversations, automate routine support and stay focused on customers who need personal help.
Connected support workflow
Make WhatsApp your go-to support channel and stay available around the clock
Bring customer enquiries into one connected support journey, use AI and automation to handle routine questions, and route conversations to your team whenever human support is needed.
Human + AI support
Balance AI automation with the human touch
Let AI take care of repetitive support tasks while your team steps in for complex conversations that need judgement, empathy or personal attention.
Resolve routine questions faster with AI
Use AI-assisted responses for common customer questions and keep every conversation ready for a smooth human handoff when more help is needed.
Keep support efficient without losing context
- Answer common FAQs and routine support questions automatically
- Route complex conversations to the right teammate
- Keep customer history and conversation context available
- Move smoothly from AI assistance to human support
- Keep important customer follow-ups organised
AI-assisted customer support
Boost support efficiency with AI and automated workflows working together
Let AI handle routine customer questions while automated workflows collect information, organise requests and route conversations to the right teammate.
Connected support automation
AI answers, workflows and human handoff
AI-powered answers
Resolve FAQs and routine questions faster
Smart workflow routing
Organise and route customer requests automatically
Human support
Hand over complex conversations with context
Unified support inbox
One dashboard for WhatsApp Business and Messenger support
Manage customer conversations from WhatsApp Business and Facebook Messenger in one shared inbox, keep ownership clear and give your team the context they need to respond efficiently.
Organise and assign customer conversations
Keep support work organised with clear conversation ownership, routing and assignment to the teammate responsible for the next response.
Automate support when your team is unavailable
Use automated welcome, routine and after-hours responses to acknowledge customers and keep conversations ready for your team to continue.
Connected channels
WhatsApp Business
Facebook Messenger
Connected support channels
Unified team inbox
Smarter customer support
Ready to meet growing support demands without adding more manual work?
Bring AI assistance, automation, WhatsApp conversations and human support together in one connected MME Flow workspace.
Shared team inbox
AI-powered automation
Human handoff with context