MME Flow

Growth-focused businesses trust MME Flow to get more from WhatsApp marketing

Adventure Rush
Amazon
Changi
Cult
Edureka
Fusion Bank
Gojek
JP Morgan
Licious
Li-Ning
Ngong Ping
Oxwhite
PillUp
Suzlon
Swire
Syngenta
TVS Assure
Vedantu
Welend
Welspun
Yip Tse
ZA Insure
Zoetis
Connected customer journeys

Turn every customer touchpoint into a meaningful WhatsApp conversation

Build your audience by bringing ready-to-engage prospects from ads, websites, social campaigns and offline touchpoints into real WhatsApp conversations instead of disconnected forms.

Connected marketing journey From customer interest to WhatsApp follow-up
Connected
Marketing journey showing customer touchpoints, WhatsApp conversations and follow-up workflow
Acquisition

Build your audience and drive stronger engagement

Reduce form drop-offs by bringing interested customers directly into WhatsApp, collecting useful lead details and keeping every enquiry connected to the follow-up that comes next.

01WhatsApp Campaigns

Send targeted WhatsApp campaigns to the right audience

Choose the customers you want to reach, schedule campaign messages and keep replies connected to the same customer conversation.

  • Choose the audience for each campaign
  • Schedule and send WhatsApp campaign messages
  • Keep customer replies connected for follow-up
  • Review delivery, reads and replies
Meta Business Messaging Provider Meta Business Messaging Provider
Shared Inbox
WhatsApp Business WhatsApp
Facebook Messenger Messenger
Connected Business Messaging

Keep WhatsApp Business and Messenger connected to one customer journey

Bring customer conversations into one shared workspace so your team can keep context, ownership and follow-ups connected across supported messaging channels.

WhatsApp Business conversations Facebook Messenger conversations Shared customer context
Conversion

Move shoppers from product discovery to purchase with WhatsApp conversations

Help customers discover products, get answers and return to unfinished purchases through connected WhatsApp conversations that reduce unnecessary friction.

01 Purchase support
WhatsApp checkout assistance conversation

Checkout Assistance

Help customers with product or order questions and guide them back to the right checkout step when they are ready to complete a purchase.

Keep purchase questions and follow-ups connected
02 Product discovery
Guided selling chatbot recommending products in WhatsApp

Guided Product Conversations

Ask customers what they need, guide them through available options and continue the conversation with relevant product information.

Make product discovery easier through conversation
03 Cart follow-up
Smart customer retargeting conversation in WhatsApp

Abandoned Cart Follow-Up

Use connected store activity to follow up with customers who leave a purchase unfinished and continue the conversation on WhatsApp.

Bring unfinished purchase conversations back into focus
Retention

Turn one-time buyers into loyal, returning customers

Create better post-purchase experiences with repeat-purchase automation, order updates, customer feedback and AI-assisted support that keeps relationships moving forward.

01 Repeat purchase

Repeat Purchase Follow-Ups

Reconnect with existing customers when it makes sense to remind them about products they may want to purchase again.

  • Send timely reorder reminders
  • Personalise follow-ups using customer context
  • Keep repeat-purchase conversations organised
Make repeat follow-ups easier without starting every conversation manually
WhatsApp repeat-purchase reminder and customer follow-up
Repeat purchase Follow-up ready
02 Order communication

Order Update Automation

Keep customers informed with useful order, shipping and delivery messages when connected store information is available.

  • Send order-status updates
  • Share shipping and delivery notifications
  • Keep order questions connected to the conversation
Keep customers informed throughout the post-purchase journey
Automated WhatsApp order and shipping update conversation
Order update Message sent
03 Customer feedback

Customer Feedback Collection

Ask customers about their experience through simple WhatsApp conversations and keep their responses available for follow-up.

  • Send automated feedback requests
  • Collect ratings and customer comments
  • Continue follow-up when a response needs attention
Make feedback easier to collect through a simple customer conversation
WhatsApp customer feedback and rating conversation
Feedback request Ready
04 Customer support

AI-Assisted Customer Support

Use AI to handle common customer questions and pass conversations to a teammate when human support is needed.

  • Answer common customer questions
  • Use connected conversation context
  • Hand conversations to a human teammate
Keep support conversations moving from automated help to human follow-up
AI-assisted WhatsApp support conversation with human handoff
Support Handoff ready
Marketing use cases

WhatsApp marketing that works across different customer journeys

See how businesses can use WhatsApp from lead generation and customer engagement through purchase, support and repeat sales.

Education journeys

eLearning

Help prospective and existing learners get the information they need throughout the course journey.

01

Course Enquiries

Answer common questions about courses, schedules and next steps.

02

Class Reminders

Send useful reminders for upcoming classes, sessions and updates.

03

Learner Onboarding

Guide new learners through registration, setup and first steps.

Shopping journeys

eCommerce

Keep product questions, purchase follow-ups and customer conversations connected to your store journey.

01

Product Assistance

Help shoppers compare options and find relevant product information.

02

Cart Follow-Up

Continue the conversation when a customer leaves a purchase unfinished.

03

Repeat Purchase Follow-Up

Reconnect with existing customers when another purchase may be relevant.

Marketing integrations

Connect your marketing stack with MME Flow

Connect CRM tools, ecommerce platforms and custom systems with your messaging workflows so customer information stays connected instead of being scattered across separate tools.

Marketing integrations connecting Shopify, WooCommerce, CRM tools and custom systems with customer messaging workflows
Scalable, data-driven marketing

Scale WhatsApp marketing with automation and clearer insights

Connect your marketing workflows, automate repeatable engagement and track campaign activity from delivery through customer response in one connected workspace.

Campaign analytics

Understand campaign performance with clear engagement insights

Review delivery, reads and customer replies so your team can understand what is working and improve the conversations that follow.

Delivery and read tracking Reply and engagement insights
Example campaign analytics dashboard showing message activity and customer engagement

Keep customer replies connected

Continue important campaign responses in the same workspace with customer context ready for follow-up.

Track what happens after you send

Follow campaign activity from delivery through customer response without switching between disconnected reports.

Campaign activityTracked
Customer repliesConnected
Plan Choose the audience and prepare your campaign
Track Review delivery, reads and customer engagement
Follow Continue important replies with customer context
Ready to grow?

Go beyond campaigns with a connected WhatsApp marketing workspace

Independent recognition

Recognised across leading software platforms

Explore independent software recognition and platform presence that help businesses evaluate the tools behind their customer conversations and workflows.

Software platform recognition Recognition across established software discovery platforms.
Built for customer-facing teams Marketing, sales and support workflows in one connected platform.
Recognition in one place View software awards, listings and platform presence together.
Software recognition Awards & distinctions
2026
01
Leader Mid-Market software recognition badge
Leader — Mid-Market
02
Momentum Leader software recognition badge
Momentum Leader
03
Best Support Mid-Market software recognition badge
Best Support — Mid-Market
04
High Performer Mid-Market software recognition badge
High Performer — Mid-Market
Discover our platform presence Software & business platforms
Product Hunt
Capterra
G2
Shopify
Trustpilot