Browser cookies
Small data files that may help maintain sessions, remember choices or support website and platform functionality.
About this Cookie Policy
This Cookie Policy explains how MME Flow may use cookies and similar technologies when you visit our website, access an account or use our customer communication platform and related services.
It should be read together with our Privacy Policy, which explains more about how personal information may be collected, used, shared and protected.
The technologies used can vary depending on the page, feature, account configuration, connected service and choices that apply to your visit or account.
What cookies are
Cookies are small pieces of data that a website can store on, or read from, your browser or device. They can support functions such as keeping a session active, remembering settings, improving security and understanding how a website or service is used.
Some cookies last only for the current browser session, while others remain until they expire or are removed. Cookies may be set directly by MME Flow or by a third-party service used on a page or within the platform.
Similar technologies
This policy also covers browser storage and similar technologies that store or access information on a device, even when they are not traditional cookies.
Technologies we may use
Depending on the MME Flow service or website feature involved, the technologies used to provide or support functionality may include:
Local and session storage
Browser storage mechanisms that may retain information needed for preferences, interface behaviour or application functionality.
Analytics technologies
Where used, these technologies may help us understand how visitors interact with pages, features and services and identify areas for improvement.
Security technologies
Technologies that may help protect sessions, detect suspicious activity and support website, account or platform security.
Third-party technologies
Connected tools or embedded services may use their own storage or access technologies when those services are enabled or used.
Consent and preference storage
Information may be stored to remember privacy, cookie or interface choices that you have already made.
Essential cookies
Some cookies or similar technologies may be necessary for a website or service to operate securely and provide functionality that a user requests.
Depending on the service, these technologies may support functions such as:
- Maintaining secure account or platform sessions.
- Remembering authentication status while moving between platform pages.
- Protecting forms, accounts and services against certain security risks.
- Remembering cookie or privacy preferences.
- Supporting reliability, traffic management or other core technical functions.
- Providing functionality specifically requested by a user.
Blocking technologies that are necessary for core functionality may prevent parts of the website or MME Flow platform from working as intended.
Preference and functionality cookies
Preference or functionality technologies may help remember choices you make so the website or platform can provide a more consistent experience.
Depending on the features available, these technologies may remember interface settings, selected options, language preferences or other non-essential choices.
Where these technologies are optional under applicable requirements, their use may depend on the choices available through relevant consent or preference controls.
Analytics and performance technologies
Where used, analytics or performance technologies may help MME Flow understand how the website or platform is used, evaluate technical performance and identify areas where the user experience can be improved.
Depending on the tools involved, this may include information about pages visited, general interaction patterns, technical performance, browser or device information and aggregated or approximate usage data.
Where applicable law requires permission before these technologies are activated, we will use the consent or preference controls made available for the relevant service or visit.
Advertising and marketing technologies
If advertising, campaign measurement or other marketing technologies are used on the MME Flow website, they may help measure interactions with campaigns, understand how visitors reach our website or support relevant marketing activity.
Technologies used for personalised advertising, cross-site measurement or similar non-essential purposes may be subject to additional consent and privacy requirements depending on applicable law.
The inclusion of this section does not mean every type of advertising or marketing technology is active. The technologies actually used may change as our website, marketing activities and service providers change.
Cookies used with MME Flow services
MME Flow provides customer communication tools that may include account access, WhatsApp conversations, shared team workflows, broadcasts, chatbots, automation, AI-assisted features, reporting and integrations.
Cookies or browser storage may be used within these services where necessary or appropriate to support account sessions, interface state, user preferences, security controls and platform performance.
The specific technologies used may change as MME Flow features, infrastructure and connected services evolve.
Third-party technologies
Some MME Flow pages or services may interact with third-party providers that support infrastructure, analytics, payments, embedded content, customer support, communication channels or other functionality.
Connected services
When you choose to connect a supported platform or integration, that provider may process information under its own terms, privacy notice and technology settings.
Embedded functionality
Content or functionality supplied by an external provider may use cookies or browser storage when that feature is loaded or used.
Payment services
Where a payment provider is used, it may use technologies required to process transactions, prevent fraud or maintain payment security.
Independent policies
Third-party providers may have cookie, privacy and data-handling practices that are separate from MME Flow and are governed by their own policies.
Consent and cookie preferences
Where applicable law requires permission before optional cookies or similar technologies are used, we will request that permission through the consent or preference controls made available for the relevant website or service.
Available controls may allow you to accept or reject categories of optional technologies and, where supported, update your choices later.
Technologies that are necessary to provide a service you request, or that qualify for an applicable legal exception, may be treated differently from optional technologies.
Your choice
Where optional technologies require permission, your selection determines whether those technologies can be activated through the available controls.
Managing cookies in your browser
Most modern browsers provide controls that allow you to review, block or delete cookies and other stored website information.
Browser controls operate separately from any cookie or privacy preferences that may be available directly through MME Flow.
Blocking all cookies may affect website or platform functionality, particularly where a technology is needed for authentication, security, preferences or another core feature.
How long cookies may remain
Different cookies and browser storage technologies may remain for different periods depending on their purpose and configuration.
Session technologies may expire when a browser or session ends. Persistent technologies may remain until their configured expiry date, until they are replaced or until you remove them through available controls.
Where MME Flow controls the relevant technology, its retention period should be appropriate for the purpose for which it is used. Technologies controlled by third parties may follow retention periods set by those providers.
Cookies and personal information
Information collected through cookies or similar technologies may in some circumstances be associated with an individual, device, account or online identifier.
Where information obtained through these technologies is treated as personal information, it is handled in accordance with applicable privacy requirements and the practices described in our Privacy Policy.
For more information about how MME Flow may collect, use, share and protect personal information, please review our Privacy Policy.
Changes to this Cookie Policy
We may update this Cookie Policy when our website, platform, technologies, integrations, service providers or applicable requirements change.
When this policy is updated, the revised version will be published on this page and the “Last updated” date will be changed.
Where appropriate, material changes affecting cookie choices may also be communicated through available cookie notices, preference controls or another suitable method.
Questions about cookies?
Contact us
If you have questions about this Cookie Policy, the technologies used by MME Flow or the privacy choices available to you, contact our team and provide enough information for us to understand your request.